Frequently Asked Questions
FAQs for Families
Our support is tailored to what you want and need.
You can also find information on the website to help you to help yourself. If you don’t find what you are looking for, get in touch and we will do our best to help.
When you call the helpline, you will be asked to provide some basic information about who you are, who has been taken and where. A member of our team will take the information from you. Once we know a little about you, your needs and where you are in the country, we will allocate the right person to be in touch with you. That person will call you back within 24-36 hours of you calling the helpline and that is when your support starts.
If you have an urgent request, please let us know when you call the helpline and someone will call you straight back.
We are entirely confidential. We will not tell the US government we are in touch unless we have your permission. We never pass information from you to the government. You can trust that anything you tell us will stay within the organization.
There are many public sources of information that you can access, such as:
The CIA World Factbook is a good source of key social, economic, and political information about every country: www.cia.gov
The Economist’s series of country briefings is a good source of recent current affairs coverage for most countries: www.economist.com
Be aware that kidnapping trends can change quickly or be inaccurate: in regions of corrupt law enforcement, kidnapping may be unreported or may be exaggerated. There are organizations and companies that offer political/security analysis of local risks. Hostage US does not offer any endorsements.
Most hostages return home.
FAQs for Hostages
Get in touch, tell us a little bit about who you are and what you have experienced and a member of our team will get in touch.
We are entirely confidential. We will not tell the US government we are in touch unless we have your permission. We never pass information from you to the government. You can trust that anything you tell us will be kept totally confidential.
FAQs for Organizations
We are happy to offer informal help and advice to organizations experiencing a kidnapping to ensure you have knowledge about how best to support the hostage’s family. But we will not replace your role with them.
We work confidentially, so the family can be secure in the knowledge that we will not pass information they give us to you as the hostage’s employers. We are happy to work as part of a wider support team alongside you, but only at the request of the family.